1. Introduction
RoofingCallCenter.com ("we," "us," or "our") respects the privacy of visitors to our website and users of our Services. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our Site or Services.
2. Information We Collect
We may collect the following types of information:
- Contact information you provide, such as name, phone number, email address, and business or property address
- Business information submitted by roofing contractors, including service area, licensing details, and company name
- Homeowner/lead information collected during outbound or inbound calls, including damage description, property details, and appointment preferences
- Website usage data, such as IP address, browser type, pages visited, and referral source, collected automatically through cookies and analytics tools
3. How We Use Information
Collected information is used to:
- Qualify and generate roofing leads for assignment to contractor clients
- Schedule appointments between homeowners and contractors
- Communicate with contractors regarding their account, orders, and lead deliveries
- Improve our website, call center operations, and service quality
- Comply with legal obligations, including telemarketing and consumer protection regulations
4. How We Share Information
We do not sell personal information to third parties for unrelated marketing purposes. Information collected from homeowners during the qualification process is shared only with the specific contractor to whom the lead is exclusively assigned. We may also share information with:
- Service providers who support our call center, hosting, or payment processing operations
- Law enforcement or regulatory authorities when required by law
5. Telephone Communications
By providing your phone number to us, whether as a homeowner requesting information or a contractor client, you consent to receive calls and text messages related to our Services, including qualification calls, appointment scheduling, and account communications. We comply with applicable Do-Not-Call and TCPA regulations.
6. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to understand website usage and improve user experience. You can adjust your browser settings to refuse cookies, though this may affect certain Site functionality.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including ongoing contractor relationships and legal or regulatory recordkeeping requirements.
9. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. Requests can be submitted through our contact form, and we will respond in accordance with applicable law.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the revised Policy.
13. Contact Us
For questions or requests regarding this Privacy Policy, please contact us through the form available on our Site.